Remote+Device+Management

Dameware utilities is a great windows program that enables you to see what the user is actually seeing and doing. You are able to remotely control the mouse and keyboard as well as see multiple screens if the user has them. Software such as this allows help desk technicians to greatly reduce the amount of tickets that they have to handle.
 * Remote Device Management:**

Facilitators: Jon McGreevy, Council Bluffs Community Schools (jmcgreevy@cbcsd.org) Bill Pulte, Papillion–LaVista School District (bpulte@paplv.org)

-- Notes --

Council Bluffs uses Dameware at $70.00 per license. Utility package 80% of the jobs are completed through Dameware. CB runs Active Directory with Dameware, if it is not installed on viewers machine it will automatically create and is tied in with Active Directory. The groups on Jon's machine were created by him of most used users. Papillion uses Hyena, !0 license at $340.00 a year. (uses a VNC free) Papillion also uses Desktop Authority which is done through a web browser. Pushes out - printers, software, ghost packages. The downside is it is $14,000 a year. OPS uses Altiris with carbon copy.

Lab management - Papillion uses LanSchool, manages thin clients, macs, and pc's. For four schools a package is around $3400.00 - 4000.00 a year. If a teacher locks a machine and has turned internet off you cannot get into the LanSchool unless you power it down. Syncronize uses IP address or put in a pool for a student to apply to a class. ARD and Schoolvue are lab specific

Other products: ShowMyPC.com (free) Zoho, comes with Google apps (free) Remote Destop Remote Assistance bulit in Microsoft, need to ask permission to help