SmartPhone+Support

This session will explore SmartPhone (iPhone, Blackberry, Droids, etc.) for staff. We will look at what is currently supported in the districts among different groups and what costs are covered by the districts. Common procedures and troubleshooting steps will be discussed as well as the recommended third party apps for phones which don’t support built-in calendar and contacts synchronization.
 * SmartPhone Support:**

Facilitators: Kyle Peters, Omaha Public Schools (kyle.peters@ops.org) Kim Nielsen, Westside Community Schools (knielsen@westside66.org)

-- Notes -- //Androids// - interface differs - provide general instructions for users //First Class// (email) has handheld device settings //Walk through// documentation step by step //FC App// for iPhone is free //Astrasync// (BlackBerry) - cost per year is $50/user //Touchdown// is app for Android - $20 Requires gmail account. //Security// for managing- Mobile Device Management (iOS).Lookout Mobile or Wave Secure for Androids //Archiving// - Auto Bcc - option on BB BIS setup to send to self. //Troubleshooting// steps: Reboot phone and pull battery/ check server settings and password/attempt to browse to mail server through the browser./Update the preferred roaming list - Dial *228 and Option 2 on the VZW & US CELL (ATT- pull battery will resolve.)/ remove and re-add the account //HelpDesk support//: Security standards and documentation distributed. Deny app installs. Walk-in assistance or contact site field support. Physical presence more amenable to assistance. Setup documentation provided. Blackberry has a web interface to manage phones.
 * OPS** - //Android 2.2// - allow users to use personal: includes Palm. Blackberry, Windows, iPhone and Android - imap server setup required


 * Council Bluffs** uses Groupwise - uses Gmail. Some support for personal phones.


 * Westside** - Blackberry's and 1 iPhone Personal phones are set up to at least download email. That is all they can do, unless they buy their own copy of Astrosync. Not allowed to send emails. Can send from district owned, not personal. Needs to set up so Bcc messages do not end up in account. Delete Astrasync and add back is a troubleshooting step. Will have to add back all contacts, etc. Westside owns the smartphones. Personals not supported. Advised they contact phone company.

1.Student use of phones in Westside allowed? Not permitted during class. HS students have FC accounts. Not supported. OPS uses iPod Touch's. No support. Web filter blocks personal email accounts. Other districts do not. Can't block from personal phones. 2.How is sent mail archived? What about texting a parent? How is that saved? Droid can back it up but would the teacher set that up? How to recover? 3. Block phones? Prohibited. Blind texting? Teacher responsibility. 4. Droid getting slower. SD card may need upgrade. More apps tend to slow it down. Installer may ask for permissions that are unnecessary. There may be a charge to some downloads. Too many apps can load it down.